Cancellations
You can cancel an order any time before it's dispatched. WhatsApp us on +91 85476 37876 or email shriram.pradeep@mamascashews.com with your order number, and we'll refund the full amount to your original payment method. Once an order has shipped, it can't be cancelled.
Returns
Because these are food products, we can't accept returns once an order has been delivered. This keeps our products safe, hygienic and high-quality for every customer.
Damaged, defective or incorrect orders
If you receive a damaged, defective or incorrect product, contact us within 24 hours of delivery with:
- Your order number
- Clear photos of the product
- Photos of the packaging
Once we've reviewed the issue, we'll arrange a replacement or a refund.
Refund timelines
Approved refunds go back to your original payment method (UPI, card, netbanking or wallet). Once we start the refund, your bank usually credits it within 5–7 business days.
Questions?
Get in touch. We're a small family business and we'll always try to make it right.